Privacy Policy

1. Information we collect

We may collect personal and business information that you voluntarily provide to us when you submit a form, request a quote, contact our team, or otherwise communicate with us. This can include:

• Name and contact details (such as email address and phone number)
• Company name, role, and location
• Project details and technical requirements
• Any other information you choose to provide in connection with our services

We may also collect limited technical information automatically when you use our website, such as your IP address, browser type, device information, and pages visited. This helps us understand how our website is used and improve its performance.

2. How we use your information

We use the information we collect for purposes including:

• Responding to your inquiries, quote requests, and service tickets
• Planning, delivering, and managing our technical services
• Communicating with you about scheduled work, maintenance programs, and support
• Improving our website, services, and customer experience, including analytics
• Complying with applicable legal, regulatory, and contractual obligations

3. Legal basis and retention

Where required by applicable law, we process your personal information based on one or more of the following legal bases:

• Your consent, where you have given it
• Our legitimate interest in operating and growing our business
• Performance of a contract or to take steps at your request prior to entering into a contract
• Compliance with legal or regulatory obligations

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Policy, unless a longer retention period is required or permitted by law (for example, for accounting, tax, or regulatory reasons).

4. Sharing your information

We do not sell your personal information. We may share information with carefully selected third parties in the following limited circumstances:

• Service providers and technical partners who support our operations (such as hosting, communication tools, or analytics), bound by appropriate confidentiality obligations
• Professional advisers (such as legal, financial, or insurance advisers) where necessary
• Government authorities, regulators, or law enforcement where required by applicable law or to protect our rights, safety, or property

5. Cookies and similar technologies

Our website may use cookies and similar technologies to remember your preferences, improve performance, and analyse how visitors use the site.

For more detailed information about the types of cookies we use and your choices, please refer to our Cookie Policy.

6. Your rights and choices

Depending on applicable law, you may have certain rights regarding the personal information we hold about you, such as the right to access, correct, update, or request deletion of your information. You may also have the right to object to or restrict certain processing, or to withdraw consent where we rely on your consent.

To exercise these rights, please contact us using the details in the Contact us section below. We may need to verify your identity before responding to your request.

7. Data security

We implement appropriate technical and organisational measures designed to protect personal information against accidental or unlawful destruction, loss, alteration, unauthorised disclosure, or access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

8. International transfers

Our primary operations are based in the Kingdom of Saudi Arabia. Where we use service providers or partners located in other countries, your information may be transferred outside your country or region. In such cases, we aim to ensure an appropriate level of protection consistent with this Policy and applicable data protection requirements.

9. Links to other websites

Our website may contain links to third-party websites or services that are not operated by Taqnia. We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policies of any website you visit.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last updated" date at the top of this page. We encourage you to review this Policy periodically.

11. Contact us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us at:

Taqnia Technical ServicesEmail: info@technicalservice.com.saPhone: +966 57 922 9939